Tonights Dispatcher

We have a man at the taxi Company that appears to think his dispatching is professional and cute. When you take an order from him over the radio there is a delay in getting the address. I would think better efficiency on dispatching would be the key to getting more customers picked up and the need of less taxis on the street. I have talked to Bruce about this and all he says is many think he is a good dispatcher. It is so funny how we can sometimes live in a world of lies.